To ensure a pleasant shopping experience, P.A.O. offers a clear and customer-friendly return and exchange service. If you are not fully satisfied with your purchase, you may request a return within the conditions below.
You may request a return or exchange within 7 days of receiving the item, if:
The size does not fit
You received an incorrect item
The item is damaged or defective
The item is unworn, unwashed, undamaged, and kept in original condition
Returns are not accepted for:
Items that have been worn, washed, soiled, or carry odor (perfume, sweat, makeup)
Items damaged due to improper try-on or use
Missing accessories or removed hang tags
Sale/clearance items (unless stated otherwise)
Gift cards or customized items
Contact customer support at:support@paofashion.com
Provide: order number, issue description, and photos (for defective products).
Our team will review your request within 1–2 business days and provide the return address or further instructions.
Please ship the item back using secure and protective packaging to ensure there is no damage during transit.
Unless the item is defective, both the return shipping cost and the original shipping fee are the customer’s responsibility.
Refund：Processed within 3–7 business days after the item is received
Exchange：Shipped within 1–3 business days after receiving the return
Items not meeting return requirements will be rejected and sent back to the customer.
All packaging, tags, and accessories must be intact.
P.A.O. reserves the right of final interpretation.
